Frequently Asked Questions
What is counselling?
Counselling provides a space and opportunity for you to explore behaviours, relationships, feelings, and thoughts, that are causing you difficulty in your life. It is also a legitimate source of support during a crisis or difficult time. A clinical counsellor helps you bring a greater sense of self-awareness, resulting in an improved relationship with yourself and others. The ultimate goal of counselling and therapy is to help you improve your mental, emotional, and physical health.
The terms ‘counselling’ and ‘psychotherapy’ are often used interchangeably to refer to talk therapy.
What’s the difference between a counsellor, psychologist, and psychiatrist?
In British Columbia the main difference between Registered Clinical Counsellors (RCC) and Registered Psychologists (RPsych) is the highest university degree achieved. Both designations require a minimum of a Master’s degree, and both designations are bound to a strict code of ethics through their respective regulatory bodies.
RPsychs have typically obtained a PhD in psychology, during which time they have learned more about research methods, and have dedicated significant time to conducting their own research. In other words, the difference between the two professions is mostly academic. RCCs and RPsychs often have the same amount of training in psychological theories and therapeutic skills, and both are equally qualified to provide psychotherapy.
Psychiatrists are medical doctors with a specialization in psychiatry, and they are licensed to prescribe medication.
How confidential are sessions?
Everything that is discussed in your sessions is confidential and will not be communicated to anyone without your knowledge and written consent. By law, there are just a few exceptions to this strict confidentiality:
- when there is an imminent risk of you harming yourself or others
- when there is suspicion or disclosure of abuse/neglect of a child
- when client records are subpoenaed by court order
All reasonable efforts will be made to discuss these circumstances with you prior to the involvement of other professionals.
How many sessions will it take?
This really depends on what brings you into therapy. For example, if you are seeking counselling for help with stress management or basic coping strategies, you may only need a few sessions. If you are dealing with more complex issues that have been long-standing, it may take anywhere from a few months to a few years. Often people will come for sessions more regularly at the beginning, then when they find some relief from their difficulties they may come in once in a while for some extra support.
What is Alpha-Stim (CES) Treatment?
The Alpha-Stim AID is a Cranial Electrotherapy Stimulation (CES) medical device that uses low-level electrical current to safely treat anxiety, depression, PTSD, and insomnia. It has been cleared by the FDA in the USA since 1992 as a prescriptive, non-invasive treatment, and has an extensive safety record. Side effects are fewer than 1%, and it is available at ARC as an addition to psychotherapy sessions for clients who have found little success with/ prefer not to take psychiatric medications prescribed by doctors. For more information on CES treatment with the Alpha-Stim please visit our SERVICES page.
I’ve gone to therapy before and it didn’t help. Can you guarantee that it will work this time?
Having an unpleasant or unsuccessful experience in therapy can be discouraging, we understand. Although we cannot guarantee success, our therapists will do everything they can to understand why you didn’t find your previous experience helpful, and to make sure that a more suitable mode of therapy is utilized this time. At ARC we do not take your commitment to therapy for granted. We know that it’s an investment of your time, energy, and money, and your success and healing in therapy is our top priority.
What are your fees and how do I pay?
Fees are based on the type of session (e.g. individual therapy or couples therapy) and the length of the session. Payment is collected at the beginning of each session in the form of debit/credit card, cash, or cheque. Many clients prefer to authorize us to charge their credit card automatically, so that they do not have to worry about payment beyond the first session.
For detailed information on fees and coverage please visit the FEES page.
What is your cancellation policy?
We require 24 hours notice for cancellation/rescheduling of appointments, otherwise the full session fee will be charged. This applies to missed sessions also. Please understand that this policy is based on fairness to you, your therapist, and other clients needing appointments. There is a high demand for services and for certain times of day, and when you book a session, that time is reserved exclusively for you. We appreciate your understanding.
I’m still unsure about starting therapy. What should I do?
Beginning therapy can sometimes be an uncomfortable process. From finding the right counsellor, to sharing intimate aspects of your life with someone you’ve never met, it takes courage to book your first session. That’s why we do everything we can to make the process smoother and simpler so that you can get the help you need. Offering you a free 30 minute consultation with your potential therapist is one way in which we aim to do this.
Your consultation is an opportunity for you to bring up any specific questions you may have about the counselling process, and any concerns you may have about beginning therapy. It is also an opportunity for your therapist to explain what to expect during therapy, and how he/she may work with you.
402 W. Pender St (#704)
Mon-Fri: 10:00 – 20:00
Sat: 11:00 – 18:00
Sun: 11:00 – 18:00
604 828 9508